• We have a 7-day return policy, meaning you have 7 days from the date of receiving your item to request a return.

  • To be eligible for a return, the following conditions must be met:

    • The product must be unused and in new condition.
    • The product must be returned with proper packaging and the original slip.
    • Used products cannot be returned.

  • To initiate a return, please contact us at support@monzurich.com, support@bigstartups.co with your order details.

  • Damages and issues

  • Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately at support@bigstartups.co and support@monzurich.com with your order details and images of the issue. We will assess the situation and offer a replacement or refund as necessary.

  • Exceptions / non-returnable items

  • Certain items cannot be returned, including:

    • Items that have been used or are not in their original condition.
    • Items without proper packaging and the order slip.
    • Personalized or custom-made products.
  • Refunds
    • Refunds will be processed only after we receive and inspect the returned item.
    • Once approved, refunds will be issued to the original payment method within 7-10 business days.
    • Shipping charges (if any) are non-refundable.

  • For any further questions regarding returns or refunds, contact us at supprt@bigstartups.co or support@monzurich.com